Refund and Returns Policy

Thanks for shopping at Intercambioidiomas

If you are not entirely satisfied with your purchase, we’re here to help.


If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You have 14 calendar days to return a course from the date you ordered it.

To be eligible for a return, you are required to give us some feedback on the product and explain why you are dissatisfied with it and your course needs to have the receipt or proof of purchase.

Once we receive your feedback, we will review it and notify you that we have deemed your explanation to be acceptable then we will immediately notify you on the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


If you have any questions on how to return of courses to us, contact us and we will gladly assist with the issue.

Intercambioidiomas is committed to data protection according to the General Data Protection Regulation (GDPR) that comes into effect May 25, 2018 across the European Union. You are the owner of your information and can therefore withdraw your personal details on request.


For access to our online material we collect such details as your email address, name and comments. This information will not be sold or exchanged with another entity. We use it simply to improve your learning experience and inform you of or latest products. By using our site, you agree to our terms (below). You can unsubscribe to our newsletter and delete your contact details from our list by clicking unsubscribe at the bottom of any of our emails.

Our site uses cookies (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser [if you allow] that enables the sites or service providers systems to recognize your browser and capture and remember certain information). The use of cookies on this site is exclusively to personalize your experience and improve customer service.

The site reserves the right to share opinions and comments posted on the site.

The emails collected on this site may be used to send periodic emails (provided by mail munch) with additional information of products and services and to inform of modifications to the site. The data is used simply to improve customer service and personalize your learning experience. Note that at any time you can unsubscribe to these emails at the bottom of each email, as mentioned above.


On accessing our site you are in the act, agreeing to the terms included in it. Be sure to read these terms thoroughly before accessing our information. The company reserves the right to restrict access to the site for anyone who fails to comply with the terms in this agreement. The company reserves the right to change or modify the terms to this agreement by posting a notification of the said modifications.

The intellectual property is owned by the company and any use of the content on the site without prior permission is strictly prohibited. The company does not offer any guarantees to the accuracy, quality, completeness, legality, reliability, operability or availability of the content on the site.

The company DOES participate in affiliate programs and you may be directed to an affiliate site through one of the links. The company disclaims any responsibility for the quality of the products attained as a result of a purchase through one of these said links.

Free material on the site: Feel free to share the FREE material provided on the site with teachers, students and language schools. This material can be photocopied for classroom use only and MUST NOT BE PUBLISHED ON OTHER SITES.

The administrators of this site will in no way tolerate bullying, discrimination or abuse of any kind. Those members found to infringe the rules of the site shall lose access to it.


  1. The intellectual property of this site must not be republished, copied, duplicated, sold or rented, according to the terms of this agreement.
  2. The company reserves the right to delete or modify any of the content on this site at its will without prior notice.
  3. Those who do not comply with this agreement shall have the access to said site restricted.
  4. Intercambioidiomas is designed for the teaching and learning of languages and will not permit under any circumstance abusive behaviour or the bullying of other members. Infractions will result in expulsion.
  5. Age restriction. Participants on our social network MUST BE 16 OR OVER. Intercambioidiomasonline does not assume liability for participants that do not comply with this condition of use.

Nothing in this Agreement shall be construed as conferring any right under any intellectual property of Intercambio Idiomas Group, its affiliates or any other person or entity owning the intellectual property in the content provided on this Site. THE SITE AND CONTENT PROVIDERS ASSUME NO LIABILITY, WITHOUT LIMITATION, FOR ANY DAMAGES CAUSED BY THE OMISSION, MODIFICATION, DELAY OR RESTRICTION OF ACCESS TO CONTENT OR ANY USE OF OUR PRODUCTS.

It is important to note that does not represent any official institution (Cambridge Exam English, Oxford University Press, Trinity College London or The British Council) and therefore does not guarantee the accuracy of the material or if it is fully updated.

This website uses cookies. By continuing to use this site, you accept our use of cookies. INTERCAMBIOIDIOMASACADEMY.ES is part of the Intercambio Idiomas Group. Intercambio idiomas is committed to data protection according to the General Data Protection Regulation (GDPR) that comes into effect May 25, 2018 across the European Union. You are the owner of your information and can therefore withdraw your personal details on request.  Learn more